An online community manager builds, grows, and manages online communities, often around a brand or cause. You can use following tips / tricks to manage communities efficiently. I've attached some
examples for each tips for make this article easy to understand.
Create Visual posts
- Images catch the eyes of users scrolling through their news feed so always pay more attention on your images and graphics.
Review
- Always double check before post or schedule an update or ask someone to review your post.
Keep it simple
- Always keep your updates and posts as simple as possible.
Post by KFC Sri Lanka.
Be Creative and quick
- Always keep an eye on current trends and viral stories and discuss with your team or head and have a quick brainstorm session and find out how you could you use that for your brand.
For an example on 27 Jan 2015 Facebook & Instagram was down for 2 hours or so during that @ElephantHouseLK came up with quick update which got decent traction between local community
Sit back and enjoy the drama with an Elephant House Ice Cream. #facebookdown #instagramdown pic.twitter.com/pN3EjZbtCO
— Elephant House (@ElephantHouseLk) January 27, 2015Respond Quickly
- Everything moves so quickly so adopt yourself to that and try to respond to queries as soon as possible and If you don't have an answer at that time give them an update with you're looking into the matter and will get back to them soon.
Moderate
- Keep set of guidelines to make everything comfortable to engage with your fans and client and lets say someone commented with filth so hide/delete that comment and always keep a screenshot or notes in case if your client / that particular person have questions.
And to make your tasks easy use tools like Hootsuite / Sproutsocial to keep track of everything and also download Facebook pages manager to manage the community from mobile
Android --> Android Apps on Google Play
iOS --> Facebook Pages Manager
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